Are you having problems starting, or joining a WebEx meeting from your Mac? Did you perform a system update, or maybe move your user account to new computer? If so, the answer to your problem may lie within this post.
The Problem
Recently I found my browser hanging on the “one moment please” screen when attempting to start and join meetings. After reviewing the WebEx system requirements and tech support page, I immediately recognized two errors I was making. First, I was using FireFox 3 and Safari to try and join the meeting. WebEx only support FireFox 2+, and offers no support for Safari.
With the problem seeming obvious, I immediately downloaded FireFox 2 and attempted to reconnect to the meeting. Unfortunately, I was faced with the same problem. So in hopes of saving time troubleshooting I decided to contact WebEx for support. Sadly the advice I received from WebEx tech support was actually far from advice. In their words “It should work. I don’t know what else to tell you.” Frustrated, I took the troubleshooting into my own hands and found this solution to clear things right up in 3 simple steps!
The Fix
- Navigate to the WebEx Folder: yourcomputer>users>youruseraccount>library>applicationsupport>WebEx Folder
- Take the folder and move it to the trash (when you attempt to rejoin or start a meeting, the folder will be automatically be recreated)
- Next attempt to rejoin the meeting.
Once I completed these 3 steps, I was able to connect via FireFox 2+, FireFox 3, and Safari.
If you’ve had similar problems and/or have an alternate solution, please comment.
Good Luck.
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Thanks Robert. Yes this is a workable solution that I tried. I came across it as I was troubleshooting my original problem. This approach works, but because I am frequently the host of meetings I needed to be able to access my normal user account so I continued the quest to get thing working on my user account.
If you want to continue troubleshooting on your regular user account, you can also remove the webex p.list files from youruseraccount>library>preferences> and delete the webex preference files in addition to removing the webex folder as noted above. Wishing you luck.
I have spent some time with the WebEx technical support and they were able to solve my problem, which had been that I could not pass by the “One moment please…” message no matter what I have tried including the suggestions above.
The solution is simple. I was instructed to create a new user account. I logged off from my regular account, logged in to the new account, started Safari, joined the meeting and it works.